Legal
Refund Policy
Last updated: May 15, 2026
14 days. No questions asked.
Email hello@express-intent.com within 14 days of purchase and we will refund you in full. No forms, no clawback clauses, no "but you already consumed 30 percent of the course." If it is not the right fit, you get your money back.
What's covered
- All one-time purchases (Direct Call, Foundations, Operator, Builder, Mentored, Inner Circle): full refund within 14 days of charge.
- Subscription tiers (Crew Pass, Watch and Build): full refund of your most recent billing period if requested within 14 days. Cancel anytime; you keep access through the end of the period you paid for.
What's not covered
- Purchases older than 14 days. After that window, all sales are final but we are happy to discuss credit toward a higher tier.
- Direct Call sessions that have already happened. Once the call is delivered, the deliverable is done.
- Cohort program seats once the cohort has started. We do offer cohort-to-cohort transfers if you have a scheduling conflict; email us before the kickoff date.
How to request a refund
- Email hello@express-intent.com from the address you used at purchase.
- Subject line: "Refund request."
- Include the Stripe receipt or session ID if you have it (speeds things up; not required).
- We process the refund through Stripe within 2 business days. It appears on your card or payment method within 7 to 10 business days depending on your bank.
Stripe disputes
If you file a chargeback before contacting us, we will still treat your refund request fairly, but please reach out first; it is faster for both of us.
Questions
hello@express-intent.com
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